![]() Go to step 7.Ĭheck the touch sensor control function or Voice Assistant function according to the way you use the headphones: These functions are not set to the touch sensor, or I don't know whether these functions are set. The Google Assistant or Amazon Alexa is set to the touch sensor. I cannot hear sound from either side of the headphones.Ĭheck if the Google Assistant or Amazon Alexa is set to the headphones. Select your issue details: I can hear sound from only one side of the headphones. The issue may be caused by a temporary malfunction of the headphones. ![]() Set the headphones in the charging case, close the lid, wait for about 10 seconds, and then wear the headphones again. The Bluetooth connection may have been temporarily unstable. Pause the music, wait for about 10 seconds, and play the music again. See the While on a phone call I cannot hear the other party's voice or they cannot hear mine article. I cannot hear voice while on a phone call. Select your issue: I cannot hear sound when playing music. Turn up the volume on the connected device.For details, refer to the How to care for the headphones article. Regular cleaning can prevent these issues. If foreign substances (such as earwax) build up in the earbuds, no sound may come out or the volume may seem lower than usual.
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